:root{--ink:#101010;--cream:#f7f6f2;--lime:#d8ff3e;--muted:#6d6b66;--line:#ecebe6;--soft:#f3f2ed;--orange:#ff7a3d;--ok-bg:#e7f7df;--ok:#245b20;--bad-bg:#fde4e0;--bad:#8a1c12;--warn-bg:#fff0bd;--warn:#5c4400;color:var(--ink);background:var(--cream);font-family:Instrument Sans,Inter,ui-sans-serif,system-ui,sans-serif}*{box-sizing:border-box}body{background:var(--cream);margin:0}a{color:var(--ink)}a:hover{color:#3a3a36}button,input,select,textarea{font:inherit}.shell{grid-template-columns:240px minmax(0,1fr);min-height:100vh;display:grid}.side{background:var(--ink);color:#fff;flex-direction:column;gap:2px;height:100vh;padding:28px 18px;display:flex;position:sticky;top:0;overflow:auto}.brand{align-items:center;gap:10px;padding:0 8px 6px;display:flex}.logo{color:var(--lime);letter-spacing:-4px;font-size:38px;font-weight:800}.logo span{color:#fff}.logo img{border-radius:11px;width:44px;height:44px;display:block}.internal{letter-spacing:1.4px;background:var(--orange);color:var(--ink);border-radius:999px;padding:4px 8px;font-size:10px;font-weight:700}.side-label{letter-spacing:2px;color:#8a8984;padding:14px 8px 4px;font-size:10px}.group{letter-spacing:1.6px;color:var(--muted);padding:14px 10px 6px;font-size:10px}.side a.item{color:#a3a29c;border-radius:10px;align-items:center;gap:10px;padding:10px;font-size:14px;text-decoration:none;display:flex}.side a.item:hover{color:#fff}.side a.item.active{color:#fff;background:#262624;font-weight:600}.side a.item i{width:18px;color:var(--lime);font-style:normal}.side a.item span{flex:1}.count{color:#d9d8d2;background:#2e2e2b;border-radius:999px;padding:1px 8px;font-size:11px;font-weight:700}.count.urgent{background:var(--orange);color:var(--ink)}.me{border-top:1px solid #2e2e2b;align-items:center;gap:10px;margin-top:auto;padding:16px 8px 0;display:flex}.me b{background:var(--lime);width:34px;height:34px;color:var(--ink);border-radius:50%;flex:none;place-items:center;font-size:12px;display:grid}.me span{gap:2px;min-width:0;display:grid}.me strong{font-size:13px}.me small{color:#8a8984;font-size:11px}.me button{color:#8a8984;cursor:pointer;background:0 0;border:0;margin-left:auto;font-size:12px}.main{flex-direction:column;gap:20px;min-width:0;max-width:1400px;padding:22px 48px 60px;display:flex}.topbar{align-items:center;gap:12px;display:flex}.search{background:#fff;border:1px solid #e3e1db;border-radius:14px;flex:1;align-items:center;gap:10px;height:48px;padding:0 14px;display:flex}.search:focus-within{border:2px solid var(--ink);padding:0 13px}.search input{background:0 0;border:0;outline:none;flex:1;min-width:0;font-size:14px}.search kbd{color:var(--muted);border:1px solid #e3e1db;border-radius:6px;padding:2px 7px;font-family:inherit;font-size:11px}.btn{height:40px;color:var(--ink);cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #d0cec7;border-radius:999px;align-items:center;gap:6px;padding:0 16px;font-size:13px;text-decoration:none;display:inline-flex}.btn:hover{border-color:var(--ink)}.btn.dark{background:var(--ink);color:var(--lime);border-color:var(--ink);font-weight:700}.btn.lime{background:var(--lime);border-color:var(--lime);font-weight:700}.btn.danger{color:#b42318;border-color:#f0c4bd}.btn.small{height:32px;padding:0 12px;font-size:12px}.btn.big{height:48px;padding:0 18px;font-size:14px}.btn:disabled{opacity:.45;cursor:not-allowed}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:20px;display:flex}.eyebrow{letter-spacing:1.6px;color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:700}.eyebrow a{color:var(--muted)}h1{letter-spacing:-1.2px;margin:8px 0 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360px;align-items:start;gap:18px;display:grid}.stack{flex-direction:column;gap:14px;min-width:0;display:flex}.tiles{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;display:grid}.tile{color:var(--ink);background:#fff;border-radius:16px;gap:6px;padding:16px 18px;text-decoration:none;display:grid}.tile small{letter-spacing:1.2px;color:var(--muted);font-size:10px;font-weight:700}.tile strong{letter-spacing:-.5px;font-size:26px}.tile span{color:var(--muted);font-size:12px}.tile.lime{background:var(--lime)}.tile.lime small,.tile.lime span{color:var(--ink)}.tile.bad{background:var(--bad-bg)}.tile.bad *{color:var(--bad)}.tile.warn{background:var(--warn-bg)}.tile.warn *{color:var(--warn)}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:13px}th{text-align:left;letter-spacing:1px;color:var(--muted);border-bottom:1px solid var(--line);text-transform:uppercase;white-space:nowrap;padding:8px 12px 8px 0;font-size:10px;font-weight:700}td{vertical-align:middle;border-bottom:1px solid #f1f0ec;padding:11px 12px 11px 0}tr.hot td{background:#fff8f6}tr.link{cursor:pointer}tr.link:hover td{background:#faf9f5}td .sub{color:var(--muted);margin-top:2px;font-size:12px;display:block}.pill{letter-spacing:0;vertical-align:middle;color:#3a3a36;white-space:nowrap;background:#efeee9;border-radius:999px;padding:4px 10px;font-size:11px;font-weight:700;display:inline-block}.pill.ok{background:var(--ok-bg);color:var(--ok)}.pill.bad{background:var(--bad-bg);color:var(--bad)}.pill.warn{background:var(--warn-bg);color:var(--warn)}.who{border-radius:6px;padding:3px 7px;font-size:11px;font-weight:700;display:inline-block}.who.client{color:#1b3f7a;background:#e4efff}.who.organizer{color:#4d2584;background:#f1e6ff}.who.provider{color:#8a3a10;background:#ffe8d9}.who.internal{color:#3a3a36;background:#efeee9}.red{color:#b42318;font-weight:700}.chips{flex-wrap:wrap;gap:8px;display:flex}.chip{cursor:pointer;color:var(--ink);background:#fff;border:1px solid #e3e1db;border-radius:999px;padding:8px 14px;font-size:13px;text-decoration:none}.chip.on{background:var(--ink);color:#fff;border-color:var(--ink);font-weight:700}.kv{grid-template-columns:130px minmax(0,1fr);gap:8px 10px;font-size:13px;display:grid}.kv>span:nth-child(odd){color:var(--muted)}.linkbox{color:var(--ink);border:1px solid var(--line);border-radius:12px;gap:2px;padding:10px 12px;font-size:13px;text-decoration:none;display:grid}.linkbox:hover{border-color:#cfcdc6}.linkbox small{letter-spacing:1px;color:var(--muted);font-size:10px}.casebox{color:var(--ink);border:1px solid var(--line);border-radius:14px;gap:4px;padding:12px 14px;text-decoration:none;display:grid}.casebox.hot{border-color:#f0c4bd}.casebox .tag{color:var(--muted);font-size:11px;font-weight:700}.casebox.hot .tag{color:#b42318}.feed{grid-template-columns:120px minmax(0,1fr);gap:8px 14px;font-size:13px;display:grid}.feed>span:nth-child(odd){color:var(--muted)}.timeline{margin:0;padding:0;list-style:none;display:grid}.timeline li{grid-template-columns:22px 130px minmax(0,1fr);gap:12px;padding-bottom:14px;font-size:13px;display:grid}.timeline .dot{background:var(--ink);border-radius:50%;width:12px;height:12px;margin-top:4px}.timeline .dot.bad{background:#b42318}.timeline .dot.ok{background:#3c8a34}.timeline .dot.case{background:var(--orange)}.timeline .dot.scan{background:var(--lime);border:2px solid var(--ink)}.note{border-left:3px solid var(--lime);padding-left:10px;font-size:13px}.note 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.dot{cursor:pointer;width:22px;height:22px;color:var(--muted);background:#efeee9;border:0;border-radius:50%;flex:none;place-items:center;font-size:12px;font-weight:700;display:grid}.chk .dot.on{background:var(--ok-bg);color:var(--ok)}.chk .dot:disabled{cursor:default}label.field{color:#555;gap:6px;font-size:12px;font-weight:700;display:grid}.field input,.field select,.field textarea,.input{color:var(--ink);background:#fff;border:1px solid #ddd;border-radius:11px;max-width:100%;padding:10px 12px;font-weight:400}.field textarea{resize:vertical;min-height:90px}.filters{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.filters select,.filters input{background:#fff;border:1px solid #e3e1db;border-radius:10px;max-width:100%;height:38px;padding:0 10px;font-size:13px}.modal-back{z-index:20;background:#10101099;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.modal{background:var(--cream);border-radius:24px;gap:14px;width:100%;max-width:560px;max-height:92vh;padding:28px;display:grid;position:relative;overflow:auto}.modal h2{letter-spacing:-.6px;font-size:24px}.modal .x{color:var(--muted);cursor:pointer;background:0 0;border:0;font-size:26px;position:absolute;top:14px;right:18px}.convo{flex-direction:column;gap:14px;display:flex}.msg{max-width:600px}.msg .meta{color:var(--muted);margin-bottom:4px;font-size:11px}.msg .body{white-space:pre-wrap;border-radius:16px;padding:12px 14px;font-size:13px;line-height:1.45}.msg.from .body{background:#e4efff}.msg.from.organizer .body{background:#f1e6ff}.msg.from.provider .body{background:#ffe8d9}.msg.to{align-self:flex-end}.msg.to .meta{text-align:right}.msg.to .body{background:var(--ink);color:#fff}.msg.note .body{background:#fff8d6;border:1px solid #f1e3a0}.sys{color:var(--muted);text-align:center;border:1px dashed #d0cec7;border-radius:999px;align-self:center;padding:6px 14px;font-size:12px}.composer{border:1px solid #e3e1db;border-radius:16px;gap:10px;padding:12px 14px;display:grid}.composer textarea{resize:vertical;background:0 0;border:0;outline:none;min-height:70px}.gate{background:var(--ink);place-items:center;min-height:100vh;padding:20px;display:grid}.gate-card{background:var(--cream);border-radius:24px;gap:14px;width:100%;max-width:420px;padding:32px;display:grid}.gate-card h1{font-size:28px}.qr{background:#fff;border-radius:16px;place-items:center;padding:14px;display:grid}.qr img{width:200px;height:200px}@media (width<=1100px){.grid2,.grid-side{grid-template-columns:minmax(0,1fr)}}@media (width<=800px){.shell{grid-template-columns:minmax(0,1fr)}.side{flex-flow:wrap;gap:4px;height:auto;padding:14px 16px;position:static}.side .group,.side .side-label,.side .me small{display:none}.side .logo img{border-radius:9px;width:34px;height:34px}.side a.item{padding:8px 10px;font-size:13px}.me{border:0;margin:0;padding:0 0 0 8px}.main{padding:16px 16px 40px}.topbar{flex-wrap:wrap}.topbar .search{flex-basis:100%}.topbar .btn.big{justify-content:center;width:100%;height:40px}.search kbd{display:none}h1{font-size:26px}.kv{grid-template-columns:110px minmax(0,1fr)}.timeline li{grid-template-columns:18px 90px minmax(0,1fr)}}